Alteos

Alteos is a visionary insurance company that prioritizes the seamless integration of technology, intelligent data utilization, and the establishment of a world-class organization. We work to transform the insurance-buying and usage experience into something that is effortless, convenient, and equitable.

Scope of work

I work as the design lead in the product team, which includes two product owners, four product managers and one CPO. I introduced and implemented the design process, operated design board, managed freelancers, and successfully led the full cycle of creating new products.

I fully support four engineering teams and marketing team simultaneously. Conducted workshops, surveys and interviews with partners and users. Grew up with the company from startups to medium-sized enterprises.

Team structure

A cross-functional team consists of members with different expertise to achieve a common goal and improved collaboration & communication between different teams. Besides product and engineers in the project was include our colleges from OPS, sales and marketing teams to be sure that we will reach better final product quality.

Designer

Full-stack engineers

Business Analyst

My responsibilities

Conducted user research such as interviews and usability testing to understand partner's needs and behaviors.
Created Mind map and journey map, to define user flows and information architecture.
Ensured accessibility and usability best practices.
Developed high-fidelity Ul mockups and design systems.
Collaborated with developers to ensure accurate implementation of designs.
Conducted usability testing and gather feedback to iterate on designs.
Worked with stakeholders to retine product functionality based on testing insights.

Problem-solving

The current process for managing e-bike insurance claims and coverage is inefficient and fragmented, leading to delays, miscommunication, and a lack of transparency.

Agents cannot easily verify whether a client is insured or check their coverage details in real-time.
Partners have no access to the history of sold policies, repairs, or claims.
Claims are filed via email and Outlook, with no streamlined communication system.
Privacy restrictions limit visibility when policies are sold by other stores.
No information about commission in general an per policy, which limits their ability to analyze performance.

User interview

The current process for managing e-bike insurance claims and coverage is inefficient and fragmented, leading to delays, miscommunication, and a lack of transparency.